9000 Privacy Policy — User Data Protection
This Privacy Policy explains how the 9000 platform collects, uses, stores, and protects the personal information of Malaysian users. By using this platform, you agree to the practices described in this document.
Updated: 2026 | Applicable to all 9000 platform users in Malaysia
Information We Collect from You
When you register an account on the 9000 platform, we collect the following information:
- Username and password (stored in encrypted form)
- Email address used during registration
- Phone number (if provided during registration)
- Identity verification documents when required for withdrawal processing or account verification
To process transactions in Malaysian Ringgit (RM), we may record:
- Payment methods used (FPX, Touch 'n Go, debit card)
- Amount and date of each deposit and withdrawal transaction
- Bank account number or eWallet ID (for withdrawal purposes only)
- Transaction history for audit and customer service purposes
Our system automatically records technical data whenever you access the platform:
- Device type and version (phone, tablet, or computer)
- Web browser and operating system in use
- IP address and general geographic location (state level, not exact address)
- Session times and duration of platform usage
To improve the user experience, we record:
- Pages and categories visited within the platform
- Game types or sports of interest
- Error logs and technical reports for troubleshooting
- Aggregate platform usage frequency and patterns
How Your Data Is Used
9000 uses collected information solely for purposes related to delivering services to users. We do not sell, rent, or trade users' personal data to any third party for marketing purposes.
The primary purposes for which data is used are as follows:
- Account Management: Verifying user identity, processing registrations, and securely managing login credentials.
- Transaction Processing: Processing deposits and withdrawals in MYR using the user's choice of local Malaysian payment methods.
- Customer Support: Identifying and resolving account or transaction issues reported by users to the support team.
- Platform Security: Detecting and preventing fraud, unauthorised access, and activities that violate the platform's Terms & Conditions.
- Service Improvement: Analysing aggregate (not individual) usage patterns to improve the platform's interface and performance.
- Important Communications: Sending notifications about changes to terms, security issues, or account updates that require user action.
Use of Cookies & Tracking Technologies
What Are Cookies and How We Use Them
Cookies are small text files stored on your device when you visit the 9000 platform. We use cookies for the following purposes:
- Session Cookies: Keeping you logged in during an active session so you do not need to sign in again each time you navigate to a new page.
- Preference Cookies: Saving your preferred language and display settings for a more comfortable experience on your next visit.
- Security Cookies: Identifying valid sessions and protecting your account from unauthorised access.
- Analytics Cookies: Collecting non-personally identifiable usage data to understand how users interact with the platform.
Cookie Controls for Users
You have control over cookies through your web browser settings. Most modern browsers allow you to:
- View stored cookies and delete any you do not want
- Configuring your browser to block all cookies or specific cookies
- Receive a prompt before any new cookies are stored
Please note that blocking session cookies may affect the login function and your overall experience on the platform. Security cookies are essential for account protection and cannot be disabled without putting your session security at risk.
Data Storage, Security & Information Sharing
How We Store & Protect Your Data
9000 takes appropriate technical and organisational measures to protect users' personal information from unauthorised access, disclosure, alteration, or destruction:
- All connections to the platform are secured by SSL encryption (HTTPS protocol), preventing data from being intercepted in transit
- User passwords are stored in encrypted form using a non-reversible algorithm
- Payment data is processed through secure channels and is not stored in its original form on the platform's servers
- Internal access to user data is restricted to authorised personnel only
Sharing Information with Third Parties
9000 does not sell or disclose users' personal information to third parties, except in the following circumstances:
- Payment Providers: Required transaction information is shared with payment service providers such as FPX and Touch 'n Go to process transactions in MYR. These providers are subject to their own privacy policies.
- Legal Requirements: Information may be disclosed to Malaysian authorities if required by a court order or applicable law.
- Fraud Prevention: In cases of suspected fraud, relevant information may be shared with the appropriate parties for investigation purposes.
Your Rights as a 9000 Platform User
As a 9000 platform user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team by email at [email protected].
- Right of Access: You have the right to request a copy of the personal information we hold about you. We will respond within a reasonable timeframe upon receiving a valid request.
- Right to Rectification: If information we hold is inaccurate or outdated, you have the right to request a correction. Users may update certain information directly through their account settings.
- Right to Erasure: You may request the deletion of your account and personal data. Please note that financial transaction records may need to be retained for a specified period in accordance with legal requirements.
- Right to Restrict Processing: In certain circumstances, you may request that we restrict how your data is processed while a query or complaint is being resolved.
Changes to This Privacy Policy
9000 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or new platform features. Users will be notified of any significant changes via email or an in-platform notice.
Users are responsible for reviewing this page periodically. Continued use of the platform after any changes are published will be considered acceptance of the updated policy.
For any enquiries regarding this Privacy Policy, contact us at: [email protected]
Related Links
Questions About Your Privacy?
Check our FAQ for quick answers, or create an account and enjoy the 9000 platform — built with Malaysian users' data security in mind.